Maintenance Log

ABOUT the LAB

Adobe Volume Licensing
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ARD Login All to NYCDOE

Click UNIX
Template
Do it twice






Bind Computer to Server (OS 10.8)

Sys Prefs
User & Groups
Login Options
Edit
Join
Enter server address/name
Ok / Trust Continue
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Damaged Illustrator Files

WGM Connect to Server Error

Try to connect
Click Cancel
Server > View Directories
Click on little lock (upper right)
login

WGM Preferences - Sound

Go to System Preferences
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Restore



Remote Desktop

Re-Establish Computer
Software Updates
Apple Updates: 4/30/09

Root User



Start Up Problems

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Printers

Purge Print Queues
4/30/09
Add Printer
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PERMISSIONS

How to Fix MS WORD file permission issue
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Print: Manual Feed

Print-Manual-Paper.gif
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YouTube Help

June 2011: 16 Students Computers - 1 Broken

January 2012: 18 Computers

19 were not installed in classroom until 1/12


01
DOEAP0023683

10-02-12
Ticket # 3589814
Slow, logins disappear
10-25-12
Called in again for re-image
Ticket # 3614168
12-07-12
Called in again for re-image. Repair person came when we had no power
New Ticket # 3644829
Re-Imaged 12/20/12. Installed Creative Suite. No updates
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02-05-13:
Finally had time to figure out why MS Word wasn't working well on this computer
It has Office 2008 when the group have icons for 2011 on their docks.
Need to call it in to get 2011 installed

Moe Re-Imaged 6/28/13
















05




06
DOEAP0051575

2-4-14
Mac OS 10.8 failed. John Filardo DOE Apple tech says to run the external disc utility on it
Ticket # 3959566
Called to check - ticket got closed by mistake
Asked for 25th or after 9:15 - 4:00
Ticket # 3968221

07
DOEAP0051581

2-4-14
Mac OS 10.8 failed. John Filardo DOE Apple tech, says to run the external disc utility on it
Ticket # 3959566
2-14-14
Called to check - ticket got closed by mistake
Asked for 25th or after 9:15 - 4:00
Ticket # 3968221











10
























15




16
DOEAP0023596

Jan 2014
Tried upgrading to 10.8 - failed
Disk Utility "HD damaged beyond repair
Ticket # 3956197
New Hard Drive 2-3-14

18
DOEAP0020684

Feb 2012
Ethernet Port. Tech came it was working!!
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March 2012
Not working again.Called in again. Tech advised to clean dusty switches
10-25-12 Called it in Ticket # 3614178
Closed in Nov because they came when we had no power
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02-06-13 Won't start up all the way: gray screen rotating gear
Called it in: Ticket # 3687793











20




21
DOEAP0051577

11-25-13
Memory card stuck in CD drive
3913338











24
DOEAP0023662

2-3-14
Mac OS 10.8 failed. Damaged HD?
Ticket # 3958780
Tech "problem with partition"
Re-imaged 2-5-14

25
DOEAP0051572








27
DOEAP0023673

06-25-13 Slow start up. NYCDOE login doesn't show Ticket # 3786123
Moe Re-Imaged 6/28/13











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34
DOEAP002300

Moe Re-Imaged 6/28/13


Apple Service Request